By Stanley Bing
This is a story of a guy named Fred who dared to see
himself as something bigger. And because he did - because
he was able to take that leap of faith - he made a good
thing happen. Those who dare to imagine sometimes get what
they want. Those who don't never do.
We had been interviewing people for a mid-level
management job for, say, five months. If that seems odd to
you, then you haven't run a department where every
position represents the cumulative function of six that
existed before. Choose the wrong person, and you enter a
zone of dysfunction not all that different from having a
debilitating disease. Ever have the flu but still have to
go to the office? A bad hire is like that.
You see a lot of talented people when you're in this
process, but within six seconds - not seven or eight- you
know whether the person in front of you is going to be
somebody with whom you can sustain a ten-minute
conversation. The only thing I look for is whether the
prospect of doing so makes me feel like falling asleep. I
am not being metaphorical. Since I was a child, whenever I
feel anxious and trapped, my eyelids get heavy. You can
see how much I like the whole enterprise, then. And yet it
must be done.
One day, deep in the darkest part of this tedium, Fred
knocked at my door. Fred has worked for us for a long
time, as long as I've been here, in fact. He's a good guy
and a reliable, creative player. Never saw him as a
manager, though. There are many like that, actually. Put
them on a horse in the middle of the phalanx and they
fight with gusto and brilliance. Put that horse at the
front of the column and they lead the squad by a
circuitous route into the swamp.
Fred stood in my doorway and said, "You found anybody
for that manager slot yet?" And I thought, "Oh, no." I
like Fred. I don't want to hurt Fred's feelings. "May I
come in?" said Fred.
"Sure, Fred," I said.
"I've been thinking a lot about this job you're trying
to fill, and I think I could be pretty good at it," said
Fred. He had a file on his lap, and he opened it. "I think
there's an organizational issue at the center of the
problem this job would address," he continued.
I noticed he wasn't nervous. Usually Fred seems a
little nervous to me, and this was sort of interesting.
"We have a good team here," he continued, "but we don't
communicate enough. We're each in our own silo. I think I
know everybody here very well. I think I have their
respect."
He did. And he had put his finger on the reason we had
created this new post. People working in silos seldom
produce as much Excellence as those who pull together, or
Quality even.
"I've been here for a long time," Fred said. "And I'm
finding that thinking about even the possibility of
getting this assignment has energized me in a whole new
way." He stopped and looked at me with very big eyes, eyes
gleaming with ambition and hope. And I saw the fire in his
belly.
In cartoons a hungry wolf will look at a sheep in the
meadow, and for a moment the cute, woolly creature itself
will disappear and in its place will stand a juicy lamb
chop. This is pretty much what happened when I looked at
Fred. He himself vaporized, and in his place I saw a
solution, and an end to interviewing.
"Okay, Fred," I said. "We have a couple more people to
see, but I assure you that I'm going to think very
seriously about what you've said."
"That's all?" said Fred, and I realized another thing:
Thanks to his length of service, Fred and I knew each
other well enough already to have attained a certain
informality. "I have a lot more to tell you about if you
want to hear it," he added, staring down at his file.
"No, Fred," I said. "I like what you've shown me today.
Let me just think about things a little."
For about a week I thought. I told a couple of people
what had happened. "For goodness' sake," they said, "give
Fred a shot."
So you'll have to excuse me. This job I do is not
always fun, but occasionally I get to do something that
makes somebody happy. Sometimes the answer to your prayers
is right under your nose.
STANLEY BING'S latest book, crazy bosses (Collins),
is available at finer bookstores everywhere. 